Focused Hotel & Resort Services

Why Choose Culineer for Your Hotel or Resort?

Award-winning chef with direct experience in hotel fine dining and large-scale operations
Our auditing team brings combined firsthand hotel and resort experience across 50+ destinations in 19 countries and territories — spanning the UK and Ireland, mainland Europe, Scandinavia, the Middle East, the Caribbean, and Central and South America — giving genuine cross-cultural insight into what international guests expect
Practical, operator-focused recommendations that work in real service conditions
Flexible approach — from standalone audits to full implementation support
Strong results in team performance, operational efficiency, and guest satisfaction

Guest Experience Audit

Get a clear, unbiased understanding of how your guests experience your hotel or resort from arrival to departure.

This service uses a professional “secret shopper” approach. One of our expert auditors will stay at your property and evaluates every touchpoint of the guest journey, including check-in, room quality, housekeeping, food & beverage outlets, staff service, and overall atmosphere.

‍What's Included:

Single Stay or Comprehensive Programme (3 separate visits)
Detailed evaluation across all guest touchpoints
Scoring and written observations
Prioritised recommendations for improvement
Management debrief meeting (Comprehensive Programme)

Best For: Hotels and resorts that want to improve guest satisfaction, online reviews, and repeat business.

£ 1,250 - Single Stay Audit
‍
£ 2,995 - Comprehensive Programme (3 visits)

This is Culineer's professional fee only. Expenses incurred while conducting the audit — including the cost of the room, room service, and visits to hotel outlets such as the spa, dining venues, and other on-property offerings — are billed separately, at cost, with receipts provided.

Audit scope — including which outlets and amenities are evaluated (e.g., spa, pool, live entertainment, banqueting) — is agreed with you in advance, based on what's relevant to your property. This ensures the audit reflects your priorities and that all associated expenses are expected, not a surprise.

Dining Audit

A focused review of your hotel’s food and beverage performance.

This service examines the quality, consistency, and profitability of your dining outlets (restaurants, bars, room service, banqueting, etc.). It combines guest experience feedback with operational analysis to identify both service and back-of-house opportunities.

What's Included:

Multiple undercover dining experiences across your outlets
Evaluation of food quality, presentation, and consistency
Service standards and guest interaction review
Kitchen workflow and operational efficiency observations
Menu performance and costing insights
Written report with findings and recommendations
Debrief meeting with you and your F&B team

Best For: Hotels looking to improve their restaurants, bars, and overall food & beverage performance without committing to a full guest experience audit.

Starting from £ 1,850 (depending on the number of outlets)

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